Emeritus Technology Support and Services

Service Desk

The Service Desk can help you with Cal Poly service-related issues. For example, getting connected to your Cal Poly email or using Office 365. For all other support, such as issues with your operating system or non-Cal Poly applications, consider contacting local computer support companies.

Email account & Microsoft Office 365

• Office 365 Web App Guides [PDF]

• Understanding CSU Microsoft Accounts for Emeritus [PDF]

Anaconda

The world’s most popular open-source Python distribution platform. Anaconda offers the easiest way to perform Python/R data science and machine learning on a single machine. Start working with thousands of open-source packages and libraries today.

Install Info/Instructions:

• About Anaconda

Antivirus (Sophos Home)

Sophos offers a free version that you can download from sophos.com/en-us/products/free-tools.aspx. Or you can contact your Internet Service Provider (ISP) to see if they offer free antivirus software. (e.g. Spectrum provides a Security Suite free to their customers)

EndNote Premium - Online Version

Register for EndNote Online and Install Citation Tools

Multi-Factor Authentication (Duo)

Cal Poly uses the Duo multi-factor authentication (MFA) app to verify the identities of students, faculty and staff when logging in to any web-based technology service that requires a Cal Poly username and password. Duo can also be used for other third-party websites like Linked In.

Password Management (LastPass)

LastPass offers a free version of their password management application that you can sign up for here: https://lastpass.com/create-account.php

Zoom

When a person’s status changes to emeritus, there’s a 30-day window before their Zoom License Changes from Licensed to Basic.

Other Software

Additional software may be available to our retired faculty and staff who are involved with the university and require its use.

To apply for this license:

1. Log in to the Cal Poly portal.

2. Choose Tech Support.

3. On this page, choose →Submit a Request for Tech Support→ then choose General Help.

4. Type Retiree/Emeritus Software License Request in the summary box.

5. The following information should be entered in the description box:
   - Retiree Name
   - Email address
   - Software title that is being requested
   - Department/ Unit Sponsor (Chair or appropriate contact) – employee you are working with
   - Any other relevant information.

6. Click Send.
   You will receive an email from ITS License Management regarding the status of your request.