Support Center - QuickStart

Support Center is an online portal, where Cal Poly students, faculty, and staff can request tech support. Support Center connects to the ITS Knowledge Base to provide the most relevant self-help articles when selecting the topic of your request.

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• From myportal.calpoly.edu, My Apps menu, click the “Tech Support” button or call the Service Desk to initiate a Support Center request. Subsequent notifications and updates about the request are emailed to the requestor from “supportcenter@calpoly.atlassian.net”.

Using Support Center

Create an account

Upon your first login, you will be prompted to create an Atlassian account.

Go to Support Center. 

• Faculty and Staff: Your Atlassian account is connected to your Cal Poly email and password.

• Students: Click on Need an account? Sign up and follow the prompts. Use your calpoly.edu email address.

Log in

1. Go to the Support Center. 

   1. Faculty and Staff: Log in with your Cal Poly email and password.

   2. Students: Log in using the email and password you used to set up your Atlassian account.

2. In the search bar, enter what you need help with to search the ITS Knowledge Base for self-help articles.

3. To submit a request under Contact us about, click on one of the request types, fill out the form, and click the Send button. You should receive an email from “supportcenter@calpoly.atlassian.net” with information about your request.

Check Request Status

1. Log in to the Support Center. 

2. At the top right of the page, click on Requests, then the reference # of your request.
   
   

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3. From the request window, you can save a comment, manage notifications, and share your request.
   
   

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