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Forward My Cal Poly Email to a Different Email

Owned by Frank Gonzales
Last updated: Aug 01, 2024 by Frank Gonzales
3 min read

There are two ways to forward a Cal Poly email to a preferred or personal email. 

  • While it is possible to access your Cal Poly email using a third-party email service, there is no guarantee of delivery of your Cal Poly email to your off-campus account. The recommendation is to log in to your Cal Poly Office 365 Outlook account to access Cal Poly email.

  • Applicants/New Students: Your Cal Poly account is set to forward email to the email address you used to apply. Verify the email delivery address associated with your account by going to the My Cal Poly Portal > Personal Info > My Info > Email Address.

  • Not seeing your Cal Poly emails? Check your Spam folder or create a rule or filter to ensure Cal Poly emails make it into your preferred inbox. 
    If you're using Gmail, visit Create rules to filter your emails to learn how to restrict Cal Poly emails from hitting your Spam folder by entering @calpoly.edu in the From field and selecting Never send it to Spam.

IMPORTANT: If you choose to setup an EDA. Please keep in mind that if/when you remove the EDA and Cal Poly email is reverted to Microsoft 365/Outlook delivery, any emails that were sent to the your EDA will not populate, or “resend” to the Outlook inbox.

Set Up an Email Delivery Address (EDA)

Update your EDA to bypass Microsoft 365/Outlook and deliver your Cal Poly email directly to a preferred email. 

  1. Log in to the My Cal Poly Portal > Personal Info tab. 

  2. Under My Info > click Email Address.

  3. Enter your New EDA and type it again in the Validate new EDA field, then click Update.

NOTE: It may take up to 30 minutes for your email address to update in all Cal Poly systems.

Dialog box with New EDA and Validate new EDA outlined in red. Update button is also outlined in red.

  1. Send a test email to your Cal Poly email address and confirm it's delivered to your preferred email. 

Forward Your Cal Poly Email from Outlook

Forward your Cal Poly email to a preferred email, leaving a copy of your Cal Poly emails in Outlook.

  1. Log in to the My Cal Poly Portal > My Apps > Email & Calendar.

  2. Click the gear icon, then type "Forwarding" in the search field and select Forwarding.

  3. Check Enable forwarding toggle button.

  4. Enter an email address.

  5. Check the option to Keep a copy of forwarded messages.
    A copy of the email will also be saved in your Cal Poly Office 365 Outlook account.

    Dialog box with Enable forwarding toggle button, Forward my email to text field, and Keep a copy of forwarded messages, all outlined in red.

  6. Click the Save button at the bottom of the window.

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