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Forward My Cal Poly Email to a Different Email

There are two ways to forward a Cal Poly email to a preferred or personal email. 

  • While it is possible to access your Cal Poly email using a third-party email service, there is no guarantee of delivery of your Cal Poly email to your off-campus account. The recommendation is to log in to your Cal Poly Office 365 Outlook account to access Cal Poly email.

  • Applicants/New Students: Your Cal Poly account is set to forward email to the email address you used to apply. Verify the email delivery address associated with your account by going to the My Cal Poly Portal > Personal Info > My Info > Email Address.

  • Not seeing your Cal Poly emails? Check your Spam folder or create a rule or filter to ensure Cal Poly emails make it into your preferred inbox. 
    If you're using Gmail, visit Create rules to filter your emails to learn how to restrict Cal Poly emails from hitting your Spam folder by entering in the From field and selecting Never send it to Spam.

Set Up an Email Delivery Address (EDA)

Update your EDA to bypass Office 365 and deliver your Cal Poly email directly to a preferred email. 

  1. Log in to the My Cal Poly Portal > Personal Info tab. 

  2. In the Personal Info portlet > My Info to the right of the Email Address field, click on the Edit link.

  3. Email can be delivered to an off-campus account by clicking Deliver to the following email address.

  4. Enter your email in the Enter email address and Verify email address fields.

  5. Click the Update button.

    Personal Info. Update Email Delivery Address. Update button is highlighted


  6. Send a test email to your Cal Poly email address and confirm it's delivered to your preferred email. It may take up to 30 minutes for your email address to update in all Cal Poly systems.

To disable forwarding to an EDA, visit Remove My Email Delivery Address (EDA).

Forward Your Cal Poly Email from Outlook

Forward your Cal Poly email to a preferred email, leaving a copy of your Cal Poly emails in Outlook.

  1. Log in to the My Cal Poly Portal > My Apps Email & Calendar.

  2. Click the gear icon, type "forward" in the search field to get to Forwarding settings.

  3. Check Enable forwarding to forward your Cal Poly emails to your off-campus account.

  4. Check the option to Keep a copy of forwarded messages. A copy of the email will also be saved in your Cal Poly Office 365 Outlook account.

    Forwarding. 'Enabling forwarding' is checked. 'Keep a copy of forwarded messages' is checked


  5. Click the Save button at the bottom of the window.

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