ITS Home  |  Services  |  Self Help  |  Governance  |  Support  |  Contact     

Not Receiving Email on my iPhone

Problem

"I changed my password on my iOS device and now I'm not receiving email."

Solution

You will need to remove your Cal Poly account from the Mail app, then re-add it.

  1. Go to Settings Mail > Accounts > tap on your Cal Poly account.

  2. From the bottom of the screen, tap Delete Account

  3. When prompted, tap Delete from My iPhone.

  4. Lastly, you will need to re-add your mail account. See Set up Outlook under iOS.

For the best experience, use Microsoft’s Outlook app instead of Apple's Mail app.


Request Support  |  805-756-7000  |  Service Catalog

Site Map  |  Privacy Notice  |  Web Accessibility Statement  |  © 2024 California Polytechnic State University