/
Not Receiving Email After Account was Phished


     ITS Home  |  Service Catalog  |  Knowledge Base  |  Support Center  |  Contact ITS Service Desk     

Not Receiving Email After Account was Phished

Problem

"I was phished and now I'm not receiving email."

Solution

  1. Log in to the My Cal Poly Portal > My Apps Email & Calendar.

  2. Click the gear icon, type "inbox" in the search field, then click Inbox Rules.

    Gear icon is pressed. Settings page. Inbox rules is highlighted

     

  3. Look for any oddly named rules that include the text "delete the message", and click the trash icon to delete the inbox rule.

    Setting menu. Mail is pressed. Rules page. Rule is highlighted. 'Bin' icon is highlighted

Related Articles

Related content

Remove My Email Delivery Address (EDA)
Remove My Email Delivery Address (EDA)
More like this
Forward My Cal Poly Email to a Different Email
Forward My Cal Poly Email to a Different Email
More like this
Set up Outlook or Mac/iOS Mail Clients
Set up Outlook or Mac/iOS Mail Clients
Read with this
Not Receiving Email on my iPhone
Not Receiving Email on my iPhone
More like this
Calendar Invites on my iPhone Get Stuck in a Loop
Calendar Invites on my iPhone Get Stuck in a Loop
Read with this
Get Account Help Without Knowing My Security Questions
Get Account Help Without Knowing My Security Questions
More like this

Request Support  |  805-756-7000  |  Service Catalog

Site Map  |  Privacy Notice  |  Web Accessibility Statement  |  © 2025 California Polytechnic State University