Multi-Factor Authentication (Duo)
Multi-Factor Authentication (MFA) is required on all Cal Poly students, faculty, staff, and emeriti accounts. Need help getting set up?
Cal Poly uses the Duo multi-factor authentication (MFA) app to verify the identities of students, faculty and staff when logging in to any web-based technology service that requires a Cal Poly username and password.
(MFA is NOT required for Cal Poly shared club/department accounts.)
IMPORTANT:
DO NOT CHOOSE FACE/TOUCH ID when you first enroll a device.
Choose Duo Mobile (Push) as the primary form of authentication.
What if I already chose Face/Touch ID initially?
If you’ve already set up Face/Touch ID as your first form of authentication, here’s how you can change that:
Log in to My Cal Poly Portal using the device that you set up with Face/Touch ID.
Click the Personal Info tab.
Under the Authorized Devices tab, click Multi-factor Authentication.
Click Edit to add a new device. See the following Knowledge Base article for more details – Add a New Mobile Phone to My Duo Account.
NOTE: After enrolling your primary device, adding a secondary device is highly recommended when using multiple devices (i.e., an iPhone and a laptop).
Quickstart
Enroll your primary device using Duo multi-factor authentication, usually with a mobile device using the Duo Mobile app.
Add a secondary device, like a landline.
Now you can authenticate using Duo.
Need Support?
Service Details
Availability
New students are prompted to set up their account during the application process and retain their account through their time as a student at Cal Poly.
A Cal Poly account is provided to staff and faculty when their relationship with campus begins, and expires when their relationship ends. Human Resources and Academic Personnel coordinates the process.
For more information about getting a Cal Poly account, read the Get a New Account or Make Changes to an Existing Account article. For more information about account expiration, read the Account Expiration and Extension article.
Cost
For students, faculty, and staff, this service is made possible through Cal Poly funds; no additional charges.
Eligibility
Students
Faculty
Staff
Related Services
More Info
Locked Account?
If you recently changed your password, remember to update it on all of your devices, specifically in your email, WiFi, and browser settings. For more info, read the Password Help article.