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Add a New Mobile Phone to My Duo Account

Owned by Frank Gonzales
Last updated: Apr 29, 2024 by Frank Gonzales
2 min read

Learn how to add a new mobile phone to your Duo account.

  1. Log in to the My Cal Poly portal.

  2. Click the Personal Info tab > Under Personal Info> Authorized Devices> Multi-factor Authentication > Click Edit.

    My Cal Poly Portal Personal Info tab. Under Authorized Devices, Multifactor Authentication Edit button is highlighted

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.png

     

Once authenticated, you will see a page that lists your devices in square cells.

  1. Click I have a new phone.

  2. Click Get Started and follow the prompts on the screen to complete adding your new device.




If you do not have a backup device, contact the ITS Service Desk for assistance. After the Service Desk deletes the device, you will be able to add a new device. Remember, your password will still protect your account.

 

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