/
Add a New Mobile Phone to My Duo Account


     ITS Home  |  Service Catalog  |  Knowledge Base  |  Support Center  |  Contact ITS Service Desk     

Add a New Mobile Phone to My Duo Account

Owned by Frank Gonzales
Last updated: Dec 10, 2024 by Frank Gonzales
2 min read

Learn how to add a new mobile phone to your Duo account.

  1. Log in to the My Cal Poly Portal.

  2. Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.

    Cal Poly Portal page with Authorized Devices outlined in red.

  3. Select an authentication method and complete the verification on your currently enrolled device.

    Duo-Verify-Identity-Manage-Devices.png

     

Once authenticated, you will see a page that lists your devices in square cells.

  1. Click I have a new phone.

    I-have-a-new-phone.png

  2. Click Get started and follow the prompts on the screen to finish adding your new device.

    Click-Get-Started.png



Contact the ITS Service Desk for assistance if you do not have a backup device. After the Service Desk deletes the device, you can add a new one. Remember, your password will still protect your account.

 

Related Articles

Related content

Request Support  |  805-756-7000  |  Service Catalog

Site Map  |  Privacy Notice  |  Web Accessibility Statement  |  © 2025 California Polytechnic State University