Account Expiration and Extension

Account Expiration

When you leave Cal Poly, you may still have access to some university resources for a limited period of time.

Role	How/When Accounts Expire	Action Required

Role	How/When Accounts Expire	Action Required
Students	6 months after graduation Office 365 account, which includes Cal Poly email access, expires* ~2 years (8 academic quarters) after graduation My Cal Poly Portal access expires 2 years after graduation Zoom access expires NOTE: Student Microsoft 365 accounts also expire if a student stops attending classes for 3 quarters and has not yet graduated.	To maintain read-only access to your Cal Poly email account, you must set up an Email Delivery Address (EDA). This forwards your Cal Poly email to an off-campus account up until your My Cal Poly Portal access expires.
Faculty	Faculty accounts expire when they have not taught a class for 4 academic quarters.	No action required. If you have eligibility concerns, contact Academic Personnel.
Emeritus	Does not expire.	No action required. See the Emeritus Technology Support and Services for additional information.
Staff	17 days after leaving employment Office 365 account, which includes Cal Poly email access, expires 90 days after leaving employment My Cal Poly Portal access expires	No action required. If you have eligibility concerns, contact Human Resources.
University Guests/Affiliates	Guest accounts expire after 1 year.	No action required. A department sponsor may submit an Account Extension Request to renew guest status.
Departments, Units, or Services	Shared accounts do not expire.	Passwords expire annually and can be reset using the Cal Poly Password Manager. The account owner (administrative or technical contact) can also request a password reset by calling the ITS Service Desk at 805-756-7000.

Account Extension

If you'd like to:

EXTEND or REACTIVATE a Cal Poly account,
please submit an Account Extension Request.

Account extensions require approval from a sponsoring campus organization.

EXTEND your Microsoft 365 account, (which includes email and calendar)
please submit an Other Account Modification Request.

Cal Poly ITS Knowledge Base

Account Expiration and Extension

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Account Expiration

Account Extension

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