Passphrase/Password Help

If you are a new Cal Poly student, staff, faculty, or guest, and have never logged in to your account, to get started you need a temporary passphrase/password:

1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000. If you are unable to call, for example, if you reside out of the United States, submit a General Help request with your Cal Poly username and a good time to reach you.

2. The ITS Service Desk will provide you with a temporary passphrase/password that expires in three (3) days from the time it is issued.

If you can't log in to your Cal Poly account or your passphrase/password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect passphrase/password attempts. Accounts automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

“I forgot my passphrase/password!”

If you have forgotten your passphrase/password:

1. Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

2. Enter your Cal Poly email address and click Go.

3. Answer the three security questions. Click the Next button.

4. Enter your new passphrase/password, then retype the new passphrase/password for verification. Click the Next button.

5. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

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I know my current passphrase/password and it is not expired…

If you know your current Cal Poly passphrase/password and it has not expired:

1. Log in to the My Cal Poly Portal.

2. Go to the Personal Info tab > Cal Poly password > click the Change password button.

3. Enter your old or temporary passphrase/password - the passphrase/password used to log into the My Cal Poly portal.

4. Enter your new passphrase/password, then retype the new passphrase/password for verification. Click the Next button.

5. Answer the three security questions. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

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8. Click the Finish button.

If your passphrase/password has expired or you are unable to reset your passphrase/password:

1. Call the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000 for an assisted passphrase/password change. 

2. The ITS Service Desk will provide you with a temporary passphrase/password that expires in three (3) days from the time it is issued.

3. Please follow the above Change or reset known passphrase/password instructions to complete your passphrase/password reset.