Add a New Mobile Phone to My Duo Account
Learn how to add a new mobile phone to your Duo account.
Log in to the My Cal Poly Portal.
Click the Personal Info tab. Under Personal Info, select Authorized Devices. Open the Multi-factor Authentication dropdown. Click Edit.
Select an authentication method and complete the verification on your currently enrolled device.
Once authenticated, you will see a page that lists your devices in square cells.
Click I have a new phone.
Click Get started and follow the prompts on the screen to finish adding your new device.
Contact the ITS Service Desk for assistance if you do not have a backup device. After the Service Desk deletes the device, you can add a new one. Remember, your password will still protect your account.
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