Add a New Mobile Phone to My Duo Account

Learn how to add a new mobile phone to your Duo account.

1. Log in to the My Cal Poly portal.

2. Click the Personal Info tab > Under Personal Info> Authorized Devices> Multi-factor Authentication > Click Edit.

3. Click Other Options.

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4. You’ll be prompted to authenticate now, do not respond to it. Wait until step #6 to authenticate instead.

5. Select Manage devices. This is located at the bottom of the list.

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6. Choose the phone number you wish to reactivate from the drop-down list, then select an authentication method and complete the verification on your currently enrolled device.

7. Once authenticated, you will see a page that lists your devices in square cells.
   Click I have a new phone, then follow the prompts to complete the device enrollment/activation.

   
   
   
   

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