Lost, Stolen, or Damaged Token

Problem

"I lost the hardware token that I received from the Service Desk. How do I authenticate?"

Solution

1. Call the ITS Service Desk to report your token as lost, stolen, or damaged.

2. At the same time, request a bypass code to use to authenticate.

3. Submit a Duo Hardware Token Request. Once your request is approved, your token can be picked up at the Service Desk. 
   
   

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