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Can't Connect to eduroam WiFi


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Can't Connect to eduroam WiFi

Owned by Frank Gonzales
Last updated: Oct 10, 2024 by Frank Gonzales
3 min read

If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.

Cal Poly state issued laptop users planning to visit another campus?:

  • You will need to submit a Support Request for your device to be configured to allow you to connect to eduroam at another campus.

  • It is important to make this request prior to taking your device to the other campus because a stable internet connection (or sometimes an in person visit with your device at the IT Service Desk) is required to change the settings.

Did you recently change your password?

Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.

Is eduroam running slow?

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.

Are you trying to connect an IoT device?
(such as a game console, printer or media device)

There is a separate WiFi network for those types of devices called CP-IoT-Secure.

Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.

The eduroam WiFi network does not work with IoT devices.

Solutions By Device…

Windows (State computer)

If you are having trouble accepting the new certificate:

  1. From the prompt, click the Connect button. If this doesn't work then try the following steps.

    eduroam. 'Continue connecting' connect button is highlighted

     

  2. Connect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source).

  3. Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.

If you are unable to locate the Command Prompt or need help, submit a General Help Request.

See Can't Connect to eduroam from my PC (Windows 10).

Windows (Personal computer)

See Can't Connect to eduroam from my PC (Windows).

Mac (Personal computer

See Can't Connect to eduroam from my Mac.

iOS

Android

See Can't Connect to eduroam from my Android.

Lenovo computer or a Huawei, OnePlus, or Xiaomi

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. 

Affected apps/devices include:

  • Avast Antivirus

  • 360 Total Security

  • Fing (network scanning software)

  • Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services

  • Software on Xiaomi devices (often antivirus or network software)

  • Software on OnePlus devices (often antivirus or network software)

  • Software on Huawei devices (often antivirus or network software)

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