Desk Phone, Softphone, & Voicemail
- Frank Gonzales
- Nicole
- Amy Schwartz
- Mitashi Parikh
Campus phone and voicemail service is managed by ITS and facilitated by the university's Telephone Coordinators. To set up a new campus phone and voicemail service, move desk phone locations, or make changes to service, contact your department's Telephone Coordinator.
Self Help
- Access the Campus Phone Requests
- Answering Calls Using Mitel Web Agent (Call Center)
- Phone Document Templates
- Phone Error Messages
- Phone Service Fees
- Desk Phone Troubleshooting
- Campus Phone User Guides
- IP Desk Phone – QuickStart
- IP Desk Phone – Troubleshooting
- Record Messages for Call Centers
- Softphone FAQs
- Softphone (MiCollab) – Quickstart
- Softphone (MiCollab) – Troubleshooting
- Set Location for 911 – Softphone (MiCollab Mac or PC app)
- Telephone Coordinator Responsibilities
- View Pinnacle Bill for Desk Phones
- Voicemail Reference Guide
- User Self-Service for Management of Hunt Groups in Micollab
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Service Details
Availability
24 hours a day, 7 days a week
Cost
Lines for full-time state employees (faculty or staff) are made possible through Cal Poly funds, with no additional charges. One line for each state department is also covered by Cal Poly funds. Otherwise, each wired phone line costs $20 per month.
Eligibility
Faculty
Staff
Related Services
More Info
Telephone Coordinators
Each department has a designated Telephone Coordinator who acts as a liaison to ITS for their area's telephone and voicemail needs. The Telephone Coordinator is responsible for processing requests for moves and other changes that may impact telephone numbers and directory information, reporting issues, and handling billing.
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