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Can't Connect to eduroam from my PC (Windows)


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Can't Connect to eduroam from my PC (Windows)

Problem

"I can't connect to eduroam on my personal computer (PC) after trying to sign in with my Cal Poly email address and password." 

INSIGHT: What would typically cause this WiFi issue?

  1. Campus Security policies may have prevented Windows from connecting to wired and wireless networks at the same time.

  2. Desktop computers are usually purchased without Wifi; they should be connected to the wired network.

Solution

Follow the instructions below to remove networks, certificates, and profiles, then connect to wireless. 

1. Forget Networks

  1. Go to Settings > Network & Internet > Wi-Fi > Manage Wi-Fi Settings > Manage Known Networks. 

  2. Click on eduroam if it is listed. Then click Forget Network. Also, remove SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.

2. Remove Certificates

  1. From the Start Menu search for "certificates", then open Manage Computer Certificates.

  2. Click Action, then Find Certificates.

  3. Search for “clearpass” and click on the Find Now button.

  4. Select and delete all found certificates.

  5. From the Start Menu search for "certificates", then open Manage User Certificates.

  6. Click Action, then Find Certificates.

  7. Search for “clearpass” and click on the Find Now button.

  8. Select and delete all found certificates

3. Reconnect

  1. Confirm you can log in to the My Cal Poly Portal from your mobile phone.

  2. Connect to eduroam.

  3. Enter your full Cal Poly email address (including the @calpoly.edu) and password.

  4. Click Continue, then enter your computer password to finish connecting to eduroam.

  • If, after following the instructions above, you're still unable to connect, try restarting your computer.

  • This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the Service Desk Monday - Friday 8 a.m. - 5 p.m.