Need to Reset Your Cal Poly Account Password?

Before you reset your password, please do the following to limit disruptions to Cal Poly resources:

Give yourself at least one hour to update your new password on all your devices.
Gather all your devices (phones, tablets, computers).
Make sure your Duo Multifactor-enabled device is turned on and available.
Forget the eduroam WiFi network on your iPhone or Android.
Turn off the rest of your devices except for your primary computer.

Choose the situation that best matches your reset needs…

If you have forgotten your password:

Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet
Enter your Cal Poly email address and click Go.
Answer the three security questions. Click the Next button.
Enter your new password, then retype the new password for verification. Click the Next button.
Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.
Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
Click the Finish button.

If you have a state-issued PC, log in to the VPN and stay connected for at least 2 hours to sync your new password to your computer.

If you know your current Cal Poly password and it has not expired:

Log in to the My Cal Poly Portal.
Go to the Personal Info tab > Cal Poly Password > click the Change Password button.
Enter your old or temporary password - the password used to log into the My Cal Poly portal.
Enter your new password, then retype the new password for verification. Click the Next button.
Answer the three security questions. Click the Next button.
Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
Click the Finish button.

If you have a state-issued PC, log in to the VPN and stay connected for at least 2 hours to sync your new password to your computer.