Need to Reset Your Cal Poly Account Passphrase/Password?

If you have forgotten your passphrase/password:

1. Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

2. Enter your Cal Poly email address and click Go.

3. Answer the three security questions. Click the Next button.

4. Enter your new passphrase/password, then retype the new passphrase/password for verification. Click the Next button.

5. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
   
   

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8. Click the Finish button.

If you know your current Cal Poly passphrase/password and it has not expired:

1. Log in to the My Cal Poly Portal.

2. Go to the Personal Info tab > Cal Poly password > click the Change password button.

3. Enter your old or temporary passphrase/password - the passphrase/password used to log into the My Cal Poly portal.

4. Enter your new passphrase/password, then retype the new passphrase/password for verification. Click the Next button.

5. Answer the three security questions. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

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8. Click the Finish button.