Voicemail Reference Guide

Your voicemail box number is the last five digits of the desk phone extension (6-XXXX). Initially, your password is the same number as your phone line’s extension, 6-XXXX. If you receive voicemail email notifications, they come from voicemail@calpoly.edu.

If you call someone, get their voicemail, and want to bypass their greeting, enter #.

From my desk phone

Press the “message waiting” button to access the voicemail system or dial 6-6245.
Enter your mailbox password.

From an off-campus phone

Dial 805-756-6245.
Wait for the greeting.
Enter #.
Enter your desk phone extension (6-XXXX).
Enter your mailbox password.

From an on-campus phone, not my desk phone

Dial 6-6245.
When the system prompts you to enter your password, enter *, then #.
Enter your desk phone extension (6-XXXX) and your mailbox password.

By calling my desk phone

Call your desk phone number.
When you hear your recorded message, enter *, then #.
Enter your mailbox password.

For a department mailbox

Dial 6-6245.
When the system prompts you to enter your password, enter *, then #.
Enter your department extension (6-XXXX) and your mailbox password.

If you know your password

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 4 to change your password.

If you forgot your password

Call the ITS Service Desk at 805-756-7000.

Record my mailbox name

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 5 to change your mailbox name.

Record my personal greeting

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 3 to record your personal greeting.
Enter 2 to designate it as your standard greeting.

Record my secondary (out of office) greeting

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 3 to record your personal greeting.
Enter 3 to designate it as your out of office greeting.

If you want to listen to...	Enter

If you want to listen to...	Enter
New messages	1
Saved messages	5
Deleted messages	7

If you want to listen to...	Enter

If you want to listen to...	Enter
Voice messages	1
Email messages	3
Messages from outside callers	4
Messages from a specific mailbox	5
All messages	9

3) Listening options

If you want to...	Enter

If you want to...	Enter
Pause	1
Increase playback speed*	1 4
Decrease playback speed*	1 7
Forward	2
Backup five seconds	3
Delete	4
Save	5
Review	6
Skip to the next message	7
Reply	8
Skip ahead five seconds	9
Listen to the message envelope	0 0

While on the call push the Inquiry button.
Dial 6-6245 and after you hear the recording enter *.
Enter * again, then the destination voicemail box extension (6-XXXX).
Press the Transfer button. This sends the caller to the voicemail box without ringing the phone. There is no prompt to enter an extension.

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Desk Phone Service Fees
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Transfer Mobile Service from a State to Personal Phone
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Desk Phone, Softphone, & Voicemail

Cal Poly ITS Knowledge Base

Voicemail Reference Guide

From my desk phone

From an off-campus phone

From an on-campus phone, not my desk phone

By calling my desk phone

For a department mailbox

If you know your password

If you forgot your password

Record my mailbox name

Record my personal greeting

Record my secondary (out of office) greeting

1) Main menu

2) Listen to new messages menu

3) Listening options

From my desk phone

From an off-campus phone

From an on-campus phone, not my desk phone

By calling my desk phone

For a department mailbox

If you know your password

If you forgot your password

Record my mailbox name

Record my personal greeting

Record my secondary (out of office) greeting

1) Main menu

2) Listen to new messages menu

3) Listening options

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