Voicemail Reference Guide

Your voicemail box number is the last five digits of the desk phone extension (6-XXXX). Initially, your password is the same number as your phone line’s extension, 6-XXXX. If you receive voicemail email notifications, they come from voicemail@calpoly.edu.

If you call someone, get their voicemail, and want to bypass their greeting, enter #.

From my desk phone

Press the “message waiting” button to access the voicemail system or dial 6-6245.
Enter your mailbox password.

From an off-campus phone

Dial 805-756-6245.
Wait for the greeting.
Enter #.
Enter your desk phone extension (6-XXXX).
Enter your mailbox password.

From an on-campus phone, not my desk phone

Dial 6-6245.
When the system prompts you to enter your password, enter *, then #.
Enter your desk phone extension (6-XXXX) and your mailbox password.

By calling my desk phone

Call your desk phone number.
When you hear your recorded message, enter *, then #.
Enter your mailbox password.

For a department mailbox

Dial 6-6245.
When the system prompts you to enter your password, enter *, then #.
Enter your department extension (6-XXXX) and your mailbox password.

If you know your password

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 4 to change your password.

If you forgot your password

Call the ITS Service Desk at 805-756-7000.

Record my mailbox name

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 5 to change your mailbox name.

Record my personal greeting

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 3 to record your personal greeting.
Enter 2 to designate it as your standard greeting.

Record my secondary (out of office) greeting

Access your voicemail box.
From the main menu, enter 3.
Enter 1 for Personal options.
Enter 3 to record your personal greeting.
Enter 3 to designate it as your out of office greeting.

1) Main menu

If you want to listen to...	Enter

If you want to listen to...	Enter
New messages	1
Saved messages	5
Deleted messages	7

2) Listen to new messages menu

If you want to listen to...	Enter

If you want to listen to...	Enter
Voice messages	1
Email messages	3
Messages from outside callers	4
Messages from a specific mailbox	5
All messages	9

3) Listening options

If you want to...	Enter

If you want to...	Enter
Pause	1
Increase playback speed*	1 4
Decrease playback speed*	1 7
Forward	2
Backup five seconds	3
Delete	4
Save	5
Review	6
Skip to the next message	7
Reply	8
Skip ahead five seconds	9
Listen to the message envelope	0 0

While on the call push the Inquiry button.
Dial 6-6245 and after you hear the recording enter *.
Enter * again, then the destination voicemail box extension (6-XXXX).
Press the Transfer button. This sends the caller to the voicemail box without ringing the phone. There is no prompt to enter an extension.

Cal Poly ITS Knowledge Base