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Softphone (MiCollab) – Quickstart


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Softphone (MiCollab) – Quickstart

Follow the steps below when setting up your softphone (MiCollab) for the first time.

NOTE: Please see the https://productdocuments.mitel.com/doc_finder/UG/Apps-Solutions/MiCollab%209.8/MiCollab%20Client/MiCollab_PC_Client_OH/en_US/index.html#t=MiCollab_Client/micollab_client_online_help/PC_MAC_WEB_MOB/content/Self_Deployment.html support document for more in-depth guidance.

Set Up MiCollab on Mac or PC

If you’re using a Cal Poly state-owned computer or a tech rental, please see the support pages for installing software on Windows Software Center or Mac Self Service.

  1. Download and install the MiCollab App using the links below, or by using the link provided in the MiCollab installation Instructions sent to your email.

    1. Windows

    2. Mac

      Sample screenshot of the emailed instructions

       

  2. Click the QR code provided in the MiCollab installation Instructions email to activate the MiCollab app with an Authentication Key.
    If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link.

     

  3. Enter your Cal Poly portal password.

  4. Click the Prompt text in the lower right, and toggle the switch to turn on your softphone. In the Call Using drop-down menu, select SoftPhone.

     

  5. Set your location for 911 phone calls.

Set Up MiCollab on Mobile

iOS

  1. Go to the Apple App Store, and search for MiCollab. Download and launch the free app.

  2. Scan or click the QR code provided in the MiCollab installation Instructions email to activate the MiCollab app with an Authentication Key.

Android

  1. Go to the Google Play Store, and search for MiCollab. Tap the Install button to download and launch the free app.

  2. Scan or click the QR code provided in the MiCollab installation Instructions email to activate the MiCollab app with an Authentication Key.

If your authentication key has expired, see the MiCollab Self Deployment section of the Softphone (MiCollab) Troubleshooting guide to get a new activation link.

Please refer to the installation instructions provided in the official product guide below:

 

Call Handling

Make Outgoing Calls

Use the Search or Dial bar at the top of MiCollab to dial a number. Use the following formats for phone numbers:

  • On-campus numbers (extensions): 6xxxx

  • External numbers: 71xxxxxxxxxx

    MiCollab App screen with Make Call field showing 61111

Transfer a Call

  1. Click the menu icon in the bottom right of MiCollab and select Transfer.

     

  2. Use the search bar in the Transfer window to type in a number, then click the Blind Transfer icon in the lower right.

    MiCollab App screenshot with 61111 highlighted and the Blinde button highlighted.

Mute and Hold

  1. During a call, you can mute your microphone using the microphone icon in the bottom left of MiCollab. If you have another window selected, you can use the microphone button In-Call pop-up window to mute instead.

  2. Alternatively, you can put the customer on hold using the pause button in MiCollab.
    You will not be able to hear the customer after they are put on hold.