Voicemail Reference Guide

From my desk phone

1. Press the “message waiting” button to access the voicemail system or dial 6-6245.

2. Enter your mailbox password.

From an off-campus phone

1. Dial 805-756-6245.

2. Wait for the greeting.

3. Enter #.

4. Enter your desk phone extension (6-XXXX).

5. Enter your mailbox password.

From an on-campus phone, not my desk phone

1. Dial 6-6245.

2. When the system prompts you to enter your password, enter *, then #.

3. Enter your desk phone extension (6-XXXX) and your mailbox password.

By calling my desk phone

1. Call your desk phone number.

2. When you hear your recorded message, enter *, then #.

3. Enter your mailbox password.

For a department mailbox

1. Dial 6-6245.

2. When the system prompts you to enter your password, enter *, then #.

3. Enter your department extension (6-XXXX) and your mailbox password.

If you know your password

1. Access your voicemail box.

2. From the main menu, enter 3.

3. Enter 1 for Personal options.

4. Enter 4 to change your password.

If you forgot your password

Call the ITS Service Desk at 805-756-7000.

Record my mailbox name

1. Access your voicemail box.

2. From the main menu, enter 3.

3. Enter 1 for Personal options.

4. Enter 5 to change your mailbox name.

Record my personal greeting

1. Access your voicemail box.

2. From the main menu, enter 3.

3. Enter 1 for Personal options.

4. Enter 3 to record your personal greeting.

5. Enter 2 to designate it as your standard greeting.

Record my secondary (out of office) greeting

1. Access your voicemail box.

2. From the main menu, enter 3.

3. Enter 1 for Personal options.

4. Enter 3 to record your personal greeting.

5. Enter 3 to designate it as your out of office greeting.

1) Main menu

2) Listen to new messages menu

3) Listening options

1. While on the call push the Inquiry button.

2. Dial 6-6245 and after you hear the recording enter *.

3. Enter * again, then the destination voicemail box extension (6-XXXX).

4. Press the Transfer button. This sends the caller to the voicemail box without ringing the phone. There is no prompt to enter an extension.

1. Access your voicemail box.

2. From the main menu, enter 2.

3. Record your message.

4. Enter # to send your message.

5. Enter the mailbox #you would like to send to, then enter #.

Cal Poly's voicemail service sends an email notification from voicemail@calpoly.edu each time a message is received and contains the voicemail message as an attached audio file.

• Request the email notification feature to be turned on via your Telephone Coordinator or by submitting a https://calpoly.atlassian.net/servicedesk/customer/portal/2/group/10/create/43 request.

• Email notifications are set up to go to only one (1) calpoly.edu address.

• Deleting messages in your email will not remove them from your voicemail box.

• You may need to add the voicemail@calpoly.edu email address as a Safe Sender in your Outlook email settings.

• We offer optional premium voicemail that includes transcription services and Office 365 integration. The transcription is included in the message email along with the audio file. Contact your Telephone Coordinator to make this request. Premium voicemail fees can be found on the Desk Phone Service Fees page.

• Messages are stored on the voicemail system for 30 days.

• You can have a total of 30 messages stored in your voicemail box.

• The maximum message length is 3 minutes.

• Voicemail Pocket Guide

• Voicemail Quick Reference Card