Desk Phone Troubleshooting

Are the phone and handset plugged in?

• Check the connections between phone and wall jack.

• Unplug the phone from the base and wait for 1 - 2 minutes before re-plugging in the phone.

Are the phone and handset plugged in?

• Check the connections between phone and wall jack.

Are all analog extension phones hung up?

• Check all analog connections.

Is the bell/ringer volume up?

• Check ringer volume. Press the + button while the phone is ringing until the desired level is reached.

Is the phone plugged in?

• Check the connections between phone and wall jack.

Is the line on "call divert" or "follow me"?

• Check the phone display and remove "diversion" or "follow me."

Are all analog extension phones hung up?

• Check all analog connections.

Sometimes forwarding settings are reset during phone system maintenance or an upgrade. Re-forward the phone's External Call Forward and Follow Me settings. If there are multiple Profiles, the phone will revert to Profile 1.

Press the - button on your phone to turn down the volume.