Activate a New Mobile Phone

Learn how to activate your new mobile phone.

Overview:

Activate your line with Verizon.
Set up your iPhone with Cal Poly credentials.
Verify functionality and install required apps.

Before activating your new iPhone:

Go to the ITS Service Desk to pick up your new phone between 8:30 AM and 4:30 PM, Monday through Friday.
If needed, request a tech support appointment through the ticket for help activating the new phone.
Make sure you are in a location with strong cell service.
Activating your new phone will deactivate your old phone.

iPhones that have been turned into departments by previous users may not be available for re-activation due to Apple's Activation Lock.
If the previous user does not sign out of iCloud and you need to unlock the Activation Lock, it takes 10 business days to get the device unlocked by Apple. You will need proof of purchase including the phone's serial number (found in the device's Settings > [your name] >[the phone's name] > Serial Number), receipt, and a copy of the back of the box from the phone's original packaging. If you do not have a copy of the receipt, your department Telephone Coordinator will need to submit a New Mobile Phone or Service Change request.

iPhone

Call Verizon at 1-877-807-4646 from a separate line.
Enter in the phone number when prompted.
- For iPhone upgrades only: Follow the directions to authenticate. A code will be sent to the old phone by text message. This may take up 2-3 minutes, so wait on the line for the text message to come through.
Hang up once Verizon confirms the activation request is successful.
- For iPhone upgrades only: Turn off old phone.
Turn on the new phone and follow the onscreen instructions to set up your iPhone.
On the Quick Start setup page, select Set Up Without Another Device.
Select eduroam as your WiFi network. Log in with your full Cal Poly email address (i.e. username@calpoly.edu) and password.
Complete the process for campus device enrollment using your Cal Poly username and password. Your Cal Poly username should not include ‘@calpoly.edu’.
On the Certificate page, select Trust in the upper-right corner.
On the Transfer Your Apps & Data page, select Don’t Transfer Anything.
Log into your Apple Account (previously Apple ID) when prompted, or select Other Sign-In Options and choose Set Up Later In Settings. Note: an Apple Account is required to use the App Store.
Once finished with the initial setup, the Jamf Setup app will automatically install and open. Select your department, then tap Submit. Swipe up to close the Jamf setup app.
After activation, call your new phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.
Download the DUO app from Self Service or from the App Store.
- Set up DUO multi-factor authentication for your new phone.
- For iPhone upgrades only: Reactivate DUO multi-factor authentication on your new phone.
Set up Outlook (email and calendar) for iOS, or other applications as needed.
For iPhone upgrades only: Review and follow the return instructions.

Android

Before activating your new Android:

Go to the ITS Service Desk to pick up your new Android phone between 8:30 AM and 4:30 PM, Monday through Friday.
If needed, request a tech support appointment to activate and configure the Android phone through the ticket.
If activating the mobile phone yourself, turn off your old Android phone.
Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
Unbox your new phone and follow the onscreen instructions to set it up.
1. Activate using a strong cell signal.
2. Activating your new phone will deactivate your old phone.
3. Select eduroam as your WiFi network.
After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify messaging is working.
Set up Outlook (email and calendar) for Android.
For phone upgrades only: Review and follow the return instructions.

Cal Poly ITS Knowledge Base

Activate a New Mobile Phone

iPhone

Android

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