IP Phone – Troubleshooting

If your phone has Not Configured showing on the LED screen, that means that it is past the initial login screen. A reboot usually fixes that issue.

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Here's how to reboot an IP Phone:

1. Press on the Settings button, located below the volume control on your IP Phone.
   
   

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2. Once it finishes rebooting, it should show “User” on the LED screen.

3. The IP Phone is now ready to log in to with a Cal Poly extension.
   
   

If your extension/phone number has the same number twice in a row (for example 66754) you must wait for a second between typing the 6 twice or it will think you are typing a letter… (6 is also M)