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Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam.

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.

There is a separate WiFi network for those types of devices called CP-IoT-Secure.

Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.

If you are having trouble accepting the new certificate:

1. From the prompt, click the Connect button. If this doesn't work then try the following steps.

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2. Connect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source).

3. Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.

If you are unable to locate the Command Prompt or need help, submit a General Help Request.

See Can't Connect to eduroam from my PC (Windows 10).

See Can't Connect to eduroam from my PC (Windows 10).

• Force restart your device then try connecting to eduroam again.

• See Can't Connect to eduroam from my Apple Device (iOS).

See Can't Connect to eduroam from my Android.

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. 

Affected apps/devices include:

• Avast Antivirus

• 360 Total Security

• Fing (network scanning software)

• Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services

• Software on Xiaomi devices (often antivirus or network software)

• Software on OnePlus devices (often antivirus or network software)

• Software on Huawei devices (often antivirus or network software)