If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.
Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. |
Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed. |
There is a separate WiFi network for those types of devices called CP-IoT-Secure. Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.
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If you are having trouble accepting the new certificate:
If you are unable to locate the Command Prompt or need help, submit a General Help Request. |
Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. Affected apps/devices include:
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