Problem
"I can't connect to WiFi."
Solution
Find the most relevant solution to your issue.
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If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.
Did you recently change your password?
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Go to your device settings and update your password. Remember to use your full email address with @calpoly@calpoly.edu for eduroam. |
Is eduroam running slow?
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Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed. |
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Click the Network or Wi-Fi icon on the taskbar, then click Open Network and Sharing Center. Click Manage wireless networks. Click Add. Click Manually create a network profile. Fill in the following information, then click Next. Click Change connection settings. Go to the Security tab and click Settings. Click Configure. Uncheck the "Automatically use my Windows logon name and password (and domain if any)." checkbox, then click the OK button. Go back to the Security tab, click Advanced settings. Check the box for: Specify authentication mode, from the drop-down select User authentication. Click the Save credentials button.
Enter your Cal Poly email address (username@calpoly.edu) and password, then click the OK button. Click the OK button for any open windows, then click the Wi-Fi icon on the taskbar and under eduroam click the Connect button. Anchor | | skip | skip |
Are you trying to connect an IoT device?
(such as a game console, printer or media device)
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There is a separate WiFi network for those types of devices called CP-IoT-Secure. Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.
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Solutions By Device…
Windows (State computer)
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If you are having trouble accepting the new certificate:
If you are unable to locate the Command Prompt or need help, submit a General Help Request. |
Windows (Personal computer)
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Mac (Personal computer
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iOS
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Android
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Lenovo computer or a Huawei, OnePlus, or Xiaomi
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Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. Affected apps/devices include:
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