Locked Cal Poly Account?

If you can't log in to your Cal Poly account or your password is not working, your account may be locked. Accounts temporarily lock after four (4) incorrect password attempts. Accounts automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).
If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.
Email programs
Wi-Fi settings
Password managers
Web browsers

Cal Poly ITS Knowledge Base

Locked Cal Poly Account?

Related Articles