Unlocking An Encrypted Computer

If your encrypted drive has locked you out, you will see a blue screen with a request to enter your Recovery Key to unlock it…

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To access your recovery key and unlock your encrypted drive:

1. Launch a web browser and go to: https://account.microsoft.com/

2. Sign in with your Cal Poly email address.
   You will be re-routed to a Cal Poly login prompt and required to Multi-Factor Authenticate

3. From your Microsoft account dashboard, select Devices/Manage Devices from the menu on the left

4. From the list of devices, select your device.

5. Select View Bitlocker Keys

6. Select the Show recovery key button

7. Save the key to a text/notepad to be used for recovery on the device.

8. Enter the Recovery Key into the field shown on the blue screen and follow the prompts to complete the unlocking.

If you need further assistance please contact the Cal Poly Service Desk or create a Support Request Ticket for assistance.

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