Can't Connect to eduroam WiFi

If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.

Cal Poly state issued laptop users planning to visit another campus?:

You will need to submit a Support Request for your device to be configured to allow you to connect to eduroam at another campus.
It is important to make this request prior to taking your device to the other campus because a stable internet connection (or sometimes an in person visit with your device at the IT Service Desk) is required to change the settings.

Did you recently change your password?

Click to view how to fix problems related to changing your password...

Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.

Is eduroam running slow?

Click to view how to fix eduroam running slow...

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.

Are you trying to connect an IoT device?
(such as a game console, printer or media device)

Click to view how to get your device connected...

There is a separate WiFi network for those types of devices called CP-IoT-Secure.

Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.

The eduroam WiFi network does not work with IoT devices.

Solutions By Device…

Windows (State computer)

Click to view how to get your Windows (State computer) connected...

If you are having trouble accepting the new certificate:

From the prompt, click the Connect button. If this doesn't work then try the following steps.
Connect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source).
Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.

If you are unable to locate the Command Prompt or need help, submit a General Help Request.

See Can't Connect to eduroam from my PC (Windows 10).

Windows (Personal computer)

Click to view how to get your Windows (Personal computer) connected...

See Can't Connect to eduroam from my PC (Windows).

Mac (Personal computer

Click to view how to get your Mac (Personal computer) connected...

See Can't Connect to eduroam from my Mac.

iOS

Click to view how to get your iOS device connected...

Force restart your device then try connecting to eduroam again.
See Can't Connect to eduroam from my Apple Device (iOS).

Android

Click to view how to get your Android connected...

See Can't Connect to eduroam from my Android.

Lenovo computer or a Huawei, OnePlus, or Xiaomi

Click to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected...

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address.

Affected apps/devices include:

Avast Antivirus
360 Total Security
Fing (network scanning software)
Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services
Software on Xiaomi devices (often antivirus or network software)
Software on OnePlus devices (often antivirus or network software)
Software on Huawei devices (often antivirus or network software)