If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.
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There is a separate WiFi network for those types of devices called CP-IoT-Secure. Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus. Note |
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The eduroam WiFi network does not work with IoT devices. |
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By Device
Mac (Personal computer)
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title | Click to view how to get your Mac (Personal computer) connected... |
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See Can't Connect to eduroam from my Mac. |
iOS
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title | Click to view how to get your iOS device connected... |
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Windows (State computer)
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title | Click to view how to get your Windows (State computer) connected... |
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If you are having trouble accepting the new certificate: From the prompt, click the Connect button. If this doesn't work then try the following steps.
Connect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source). Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.
If you are unable to locate the Command Prompt or need help, submit a General Help Request. See Can't Connect to eduroam from my PC (Windows 10). |
Windows 10 (Personal computer)
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title | Click to view how to get your Windows 10 (Personal computer) connected... |
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See Can't Connect to eduroam from my PC (Windows 10). |
Android
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title | Click to view how to get your Android connected... |
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See Can't Connect to eduroam from my Android. |
Lenovo computer or a Huawei, OnePlus, or Xiaomi
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title | Click to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected... |
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Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. Affected apps/devices include: Avast Antivirus 360 Total Security Fing (network scanning software) Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services Software on Xiaomi devices (often antivirus or network software) Software on OnePlus devices (often antivirus or network software) Software on Huawei devices (often antivirus or network software)
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