Dialing Instructions (for Canada & Mexico)
- Frank Gonzales
Please refer to the sections below when using your mobile phone for voice calls and checking voicemail in Canada or Mexico.
When dialing in Canada…
Country Code | From | To | Instruction |
|---|---|---|---|
1 | Canada | U.S. | Dial Plus (+) Sign then 1 then ten digit U.S. number |
1 | Canada | Local | Dial Plus (+) Sign then Country Code then Local number with Area Code (if applicable) |
1 | Canada | Customer Service | Dial Plus (+) Sign then 1 then 908-559-4899 |
1 | Canada | Other Countries | Dial Plus (+) Sign then Country Code then International Number |
1 | Canada | Customer Service from a landline | Dial 844-556-1353
|
Checking Voicemail in US and Canada:
Use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.
NOTES
Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually.
Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display. If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number. If the international local number starts with a zero, drop the zero.
When dialing in Mexico…
Country Code | From | To | Instruction |
52 | Mexico | U.S. | Dial Plus (+) Sign or 011 then 1 then ten digit U.S. number |
52 | Mexico | Local | Dial Plus (+) Sign then Country Code then mobile number with Area Code (if applicable) |
52 | Mexico | Other Countries | Dial Plus (+) Sign then Country Code then International Number |
52 | Mexico | Customer Service | Dial Plus (+) Sign then 1 then 908-559-4899 |
52 | Mexico | Customer Service from a landline | Dial 001-8442528672 |
Checking Voicemail in Mexico:
To check your Voicemail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve it, turn off the world device and call your mobile number from another phone.
Call +1-845-613-8700 and follow the prompts to confirm or enter your mobile number. If you have a data connection you can also use visual voicemail.
NOTES
Your device may have assisted dialing functionality, allowing you to make calls directly from your contact list. If you receive error messages when making calls, try turning this option off and dialing manually.
Dialing outside the U.S. requires a different dialing pattern. If the sequence requires a plus sign (+), hold down the zero (0) or the asterisk (*) until the plus sign appears on the display.
If you have difficulty with the Plus Sign, try 0-0 (zero, zero) and then the international number.
If the international local number starts with a zero, drop the zero.
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