Technical services are available to students living in University Housing. Wired and wireless internet connections are available in all residence hall rooms.
For IT help in campus residence halls, submit a University Housing Tech Support request and include building # and room #, for wired ports issues also include the faceplate # and photo of the port. For immediate help in person or by phone, visit Residential Technology Help.
WiFi
eduroam is Cal Poly's primary WiFi network, available to students, staff and faculty, and is meant for use with laptops and mobile devices. If you need help connecting to eduroam, visit Can't Connect to eduroam WiFi.
CP-IoT-Secure is a separate WiFi network for gaming and media devices on campus. If you need help connecting to CP-IoT-Secure, submit a University Housing Tech Support request and include the device's MAC address.
Check to see if your device is on the supported devices list.
Wired Wall Ports
Most rooms in University Housing have one (1) wired ethernet port either on the wall or through an Aruba Access Point. Wall ports are typically labeled W and are active and available for use. Aruba Access Points have up to 4 ports available, are labeled E1, E2 or E3, and it is recommended to first use the middle ports. Wall ports and Aruba Access Points may be hidden behind furniture. To connect for the first time, you must log in to a University Housing ethernet port.
Outside networking hardware is not allowed on Cal Poly networks per the Cal Poly Responsible Use Policy. Custom firewall pinholes are also not permitted. Learn more on the Residential Technology FAQ page.
If your wall port or Aruba Access Point is not activated or you need help, submit a University Housing Tech Support request and include building # and room #, faceplate #, and photo of the port.
Wall Port Faceplate
Aruba Access Point
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