To fix this issue, try one or more of the following solutions.
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If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.
Did you recently change your password?
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Click to view how to fix problems related to changing your password...
Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.
Is eduroam running slow?
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Is Click to view how to fix eduroam running slow?...
Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.
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Are you trying to connect an IoT device? (such as a game console, printer or media device)
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Click to view how to get your device connected...
There is a separate WiFi network for devices that typically connect only to home WiFi networks for those types of devices called CP-IoT-Secure.
Click to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected...
Software on your computer may be inadvertently blocking you from connecting to wireless.Submit a Submit a General Helprequest with your device's request with your device's WiFi hardware/MAC address.
Affected apps/devices include:
Avast Antivirus
360 Total Security
Fing (network scanning software)
Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services
Software on Xiaomi devices (often antivirus or network software)
Software on OnePlus devices (often antivirus or network software)
Software on Huawei devices (often antivirus or network software)
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