If you’re having trouble connecting to eduroam WiFi or experiencing poor Wifi performance, it is usually related to specific actions, conditions, or based on a device setting. We’ve listed a few common instances here with steps you can try to help get you connected.
Did you recently change your password?
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Click to view how to fix problems related to changing your password...
Go to your device settings and update your password. Remember to use your full email address with @calpoly@calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.
Is eduroam running slow?
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Is Click to view how to fix eduroam running slow?...
Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.
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Are you trying to connect an IoT device? (such as a game console, printer or media device)
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Check the box for: Start this connection automatically Image Removed Click Change connection settings. Image Removed Go to the Security tab and click Settings. Image Removed Click Configure. Image Removed Uncheck the "Automatically use my Windows logon name and password (and domain if any)." checkbox, then click the OK button. Image Removed Go back to the Security tab, click Advanced settings. Image Removed
Check the box for: Specify authentication mode, from the drop-down select User authentication. Click the Save credentials button.
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If the Save credentials button is greyed out, please skip to step 13.
Image Removed Enter your Cal Poly email address (username@calpoly.edu) and password, then click the OK button. Image Removed Click the OK button for any open windows, then click the Wi-Fiicon on the taskbar and under eduroam click the Connect button.
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Image Removed You may receive a Windows Security Alert, click the Connect button to connect. Image Removed
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Are you using Windows 7?
Click the NetworkorWi-Fiicon on the taskbar, then clickOpen Network and Sharing Center. Image Removed Click Manage wireless networks. Image Removed Click Add. Image Removed Click Manually create a network profile. Image Removed Fill in the following information, then clickNext.
Network name: eduroam
Security type: WPA2-Enterprise
Encryption type: AES
Tick the radio button for: Save this network for me only
Click to view how to get your device connected...
There is a separate WiFi network for those types of devices called CP-IoT-Secure.
Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.
If you are unable to locate the Command Prompt or need help, submit a General Help Request.
Click to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected...
Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address.
Affected apps/devices include:
Avast Antivirus
360 Total Security
Fing (network scanning software)
Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services
Software on Xiaomi devices (often antivirus or network software)
Software on OnePlus devices (often antivirus or network software)
Software on Huawei devices (often antivirus or network software)
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