Uninstall the VPN (Global Protect) Client

In some cases, users may actually need to Force Quit the GlobalProtect app or even Restart their computer to unfreeze the unresponsive GlobalProtect app and try connecting/refreshing afterwards.

If you’re using a Cal Poly state-owned computer or a tech rental, the GlobalProtect VPN is typically preinstalled. If GlobalProtect VPN is not pre-installed please see the support page for installing software on Windows or Mac.

• See the support page to Set up VPN on a State-Issued Computer