Problem
"I can't connect to eduroam on my iPhone or iPad after trying to sign in with my Cal Poly email address and password."
Solution
Follow either the download and install or manual instructions below to remove networks, certificates, and profiles, then connect to wireless.
Download and install
- Tap Wi-Fi configuration profile.
- Open Settings > General.
- Scroll to the bottom and open “VPN & Device Management” or “Profiles” (depending on your iOS version).
- Under Downloaded, tap Wi-Fi - eduroam - 2022-2023 (CP) > Install > enter the device passcode > Install.
Enter your full Cal Poly email address (including the @calpoly.edu), tap Next.
- Enter the Cal Poly password, tap Next, then tap Done.
- Connect to eduroam.
OR
Manual
1. Open Settings > General.
2. Scroll to the bottom and open “VPN & Device Management” or “Profiles” (depending on your iOS version). If you do not see a “VPN & Device Management” or “Profiles” section, skip to step 4.
3. In the Profiles section, select the profile and tap Delete Profile. Then tap Delete. If there's more than one profile, repeat this step for each one.
4. Go to Settings > WiFi.
5. Tap the “i” icon next to eduroam and then Forget This Network. Repeat this step for SecureMustangWireless, Cal Poly Guest, and WiFi Setup, if applicable.
6. Connect to eduroam.
- If you have a device passcode, you will be prompted to enter it during this process.
- If after following the instructions above you're still unable to connect, restart your device.
- This is considered advanced troubleshooting. If you do not feel comfortable following these steps, bring your device to the Service Desk in Kennedy Library's Hub24 Monday - Friday 8 a.m. - 5 p.m.
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