Students, staff, and faculty are required to use Duo MFA to access the My Cal Poly Portal, Canvas, email and calendar, and all other web-based services that require a secure log-in.
TIPS:
Allow Popups and watch for them during the setup.
Choose Duo Mobile as the first form and Face/Touch ID as the second form.
Don’t set up Face/Touch ID as your first form of authentication.
If you’ve already set up Face/Touch ID as your first form of authentication here’s how you can change that:
Log into My Cal Poly Portal (Use the device that has Face/Touch ID)-> Personal Info -> Authorized Devices -> Multi-factor Authentication -> Edit -> Add a Device. See KB article for more details… Add a New Mobile Phone to My Duo Account - Cal Poly ITS Knowledge Base
MFA is NOT required for Cal Poly shared club/department accounts.
NOTE: After enrolling your primary device (Step 1), adding a secondary device (Step 2) is highly recommended and ensures you have a backup way to authenticate if your primary device is unavailable.
Step 1 - Add a Primary Device (First Time setup)
When you first attempt to access the My Cal Poly Portal or a Cal Poly application (that is MFA/Duo-enabled), you will see a Welcome to Duo Security prompt. Click Next.
If you do not see the Welcome to Duo Security prompt, visit Manage Duo Device to learn how to add a device, or contact the Service Desk for assistance.
Subsequent screens will present information about the importance of MFA. Click through those until the Select an option prompt appears…
Choose your preferred device type below to view setup instructions:
Touch ID on Mac: Use the fingerprint sensor on Apple MacBooks, Magic Keyboards, or iPhone.
Duo Mobile (PUSH): Approve Duo Push verification requests on iOS or Android devices, or generate a one-time passcode from the Duo Mobile app.
Security key: Tap a WebAuthn/FIDO2 security key. Requires Chrome, Safari, Firefox, or Edge.
Phone Call or Duo Mobile Passcode: Receive a phone call or a one-time passcode.
Token: Using a hardware token.