Activate My New Mobile Phone

Before activating your new iPhone:

1. Back up your device.
2. Update your iPhone. 

1. Email the ITS Service Desk at mobile-phones@calpoly.edu to arrange a time to pick up your new iPhone. 
2. At your scheduled time, visit the Natatorium (No. 46).
3. Turn off your old iPhone.
4. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
5. Unbox your new phone and follow the onscreen instructions to set up your iPhone.
   1. Activate using a strong cell signal.
   2. Activating your new phone will deactivate your old phone.
   3. Set up manually by selecting “set up as new phone” NOT “restore from back-up.”
   4. Select eduroam as your WiFi network. Log in with your full Cal Poly email address (including the @calpoly.edu) and password. 
   5. Complete the process for campus device enrollment using your Cal Poly Profile. (Your Cal Poly username should not include @calpoly.edu.)
6. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify iMessage is working.
7. Set up Outlook (email and calendar) for iOS.

After activating your new iPhone:

1. Erase all content and settings from your old iPhone.

2. Return the old iPhone to your Telephone Coordinator or local tech support.

Before activating your new Android:

1. Back up your device.
2. Update your Android phone.

1. Email the ITS Service Desk at mobile-phones@calpoly.edu to arrange a time to pick up your new Android phone. 
2. At your scheduled time, visit the Natatorium (No. 46).
3. Turn off your old Android phone.
4. Call Verizon at 1-877-807-4646 from a separate line. Do not call from your old or new device.
5. Unbox your new phone and follow the onscreen instructions to set it up.
   1. Activate using a strong cell signal.
   2. Activating your new phone will deactivate your old phone.
   3. Select eduroam as your WiFi network.
6. After activation, call your phone from a separate line to ensure it is activated. Send a test text message to someone else to verify messaging is working.
7. Set up Outlook (email and calendar) for Android.

After activating your new Android phone:

1. Reset your Android device to factory settings.

2. Return the old Android phone to your Telephone Coordinator or local tech support.