If you’re looking for help finding out what the password requirements are for your Cal Poly account, please visit Password/Passphrase Requirements.
Problem
"I can't log in to my Cal Poly account." or "I need to reset my password."
Solutions
View the instructions below for assistance with your Cal Poly account password, based on your situation…
I Forgot My Password…
If you have forgotten your password:
Log in to the Cal Poly Password Manager.
Enter your Cal Poly username and click the Go button.
Click on Re-activate your account by answering your security questions.
Answer the three security questions. Click the Next button.
Enter your new password, then retype the new password for verification. Click the Next button.
Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.
Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
Click the Finish button.
I Know My Current Password and it is Not Expired…
If you know your current Cal Poly password and it has not expired:
Log in to the My Cal Poly Portal.
Go to the Personal Info tab > Cal Poly Password > click the Change Password button.
Enter your old or temporary password - the password used to log into the My Cal Poly portal.
Enter your new password, then retype the new password for verification. Click the Next button.
Answer the three security questions. Click the Next button.
Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.
Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
Click the Finish button.
After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:
All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).
If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.
Email programs
Password managers
Web browsers
After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:
All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).
If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.
Email programs
Password managers
Web browsers