Can't Connect to eduroam WiFi

Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam.

If you are having trouble accepting the new certificate:

1. From the prompt, click the Connect button.
   
   
   
   
2. Connect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source).
3. Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.

If you are unable to locate the Command Prompt or need help, submit a General Help Request.

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should connect you to the nearest access point.   

Force restart your device then try connecting to eduroam again.

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. 

Affected apps/devices include:

• Avast Antivirus
• 360 Total Security
• Fing (network scanning software)
• Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services
• Software on Xiaomi devices (often antivirus or network software)
• Software on OnePlus devices (often antivirus or network software)
• Software on Huawei devices (often antivirus or network software)

1. Click the Network or Wi-Fi icon on the taskbar, then click Open Network and Sharing Center.
   
   
   
   
2. Click Manage wireless networks.
   
   
   
   
3. Click Add.
   
   
   
   
4. Click Manually create a network profile.
   
   
   
   
5. Fill in the following information, then click Next.
   • Network name: eduroam
   • Security type: WPA2-Enterprise
   • Encryption type: AES
   • Tick the radio button for: Save this network for me only
   • Check the box for: Start this connection automatically
     
     
     
     
6. Click Change connection settings.
   
   
   
   
7. Go to the Security tab and click Settings.
   
   
   
   
8. Click Configure.
   
   
   
   
9. Uncheck the "Automatically use my Windows logon name and password (and domain if any)." checkbox, then click the OK button.
   
   
   
   
10. Go back to the Security tab, click Advanced settings.
    
    
    
    

11. Check the box for: Specify authentication mode, from the drop-down select User authentication. Click the Save credentials button.

    If the Save credentials button is grayed out, please skip to step 13.

     
    
    
    

12. Enter your Cal Poly email address (username@calpoly.edu) and password, then click the OK button.
    
    
    
    
13. Click the OK button for any open windows, then click the Wi-Fi icon on the taskbar and under eduroam click the Connect button.
    
    
    
    
14. You may receive a Windows Security Alert, click the Connect button to connect.
    
    

The eduroam WiFi network does not work with IoT devices. There is a separate network for devices that typically connect only to home WiFi networks called CP-IoT-Secure. Learn how to connect to CP-IoT-Secure and what WiFi devices are supported on campus.