Students, staff, and faculty are required to use Duo MFA to access the My Cal Poly Portal, Canvas, email and calendar, and all other web-based services that require a secure log-in.
NOTE: After enrolling your primary device (Step 1), adding a secondary device (Step 2) is highly recommended and ensures you have a backup way to authenticate if your primary device is unavailable.
Step 1 - Add a Primary Device (First Time setup)
When you first attempt to access a Cal Poly application (that is MFA/Duo-enabled), you will see a Welcome to Duo Security prompt. Click Next.
Subsequent screens will present information about the importance of MFA. Click through those until the Select an option prompt appears…
Choose your preferred device type below to view setup instructions:
Touch ID on Mac: Use the fingerprint sensor on Apple MacBooks, Magic Keyboards, or iPhone.
Duo Mobile (PUSH): Approve Duo Push verification requests on iOS or Android devices, or generate a one-time passcode from the Duo Mobile app.
Security key: Tap a WebAuthn/FIDO2 security key. Requires Chrome, Safari, Firefox, or Edge.
Phone number/ Call or Text Message Passcode: Receive a phone call or a one-time passcode.
Step 2 - Add a Secondary Device
Log in to the My Cal Poly portal.
Go to the Personal Info tab > Personal Info portlet > Authorized Devices > Multi-factor Authentication > Edit.
You will be prompted to authenticate with Duo.
Once authenticated, click on the Add another device link.
Select the device you are adding, in this case, it's a Landline. Click the Continue button.
Enter your phone number, then click the Continue button.
Your landline is now added to your Duo account.
