Desk Phone Troubleshooting

Are the phone and handset plugged in?

• Check the connections between phone and wall jack.

• Unplug the phone from the base and wait for 1 - 2 minutes before re-plugging in the phone.

Are the phone and handset plugged in?

• Check the connections between phone and wall jack.

Are all analog extension phones hung up?

• Check all analog connections.

Is the bell/ringer volume up?

• Check ringer volume. Press the + button while the phone is ringing until the desired level is reached.

Is the phone plugged in?

• Check the connections between phone and wall jack.

Is the line on "call divert" or "follow me"?

• Check the phone display and remove "diversion" or "follow me."

Are all analog extension phones hung up?

• Check all analog connections.

Sometimes forwarding settings are reset during phone system maintenance or an upgrade. Re-forward the phone's External Call Forward and Follow Me settings. If there are multiple Profiles, the phone will revert to Profile 1.

Press the - button on your phone to turn down the volume.

Press the Accept 2nd Call button on your phone to turn on this feature.

If either the Message Waiting light is flashing and there are no messages, or the light is not flashing and there are messages in the voicemail box, re-sync your phone with the voicemail system.

1. Call your campus phone number.

2. Leave a message.

3. Access your voicemail box and remove the message

Unfortunately, the Recent Calls Log is cleared during the maintenance.