Account types and eligibility
Activation | Termination | |
|---|---|---|
| Applicant & Student Accounts | Applicant & Student Accounts are requested through the admissions process. See Applicant First Time Account Activation for details. Students new to the university in the fall quarter get access to email and Office 365 in mid to late July. |
|
| Faculty and Staff Accounts | Faculty and staff accounts are created for those officially associated with the university via Human Resources. | Faculty lose access to their accounts when they have not taught a class in four (4) terms. Staff lose access to their accounts when their status becomes inactive in Cal Poly Human Resources systems. |
| Affiliate Accounts | Affiliate accounts are used for individuals who are not officially associated with the university and are submitted by a sponsor. These accounts are paid for by the sponsoring Cal Poly organization and must be requested through a Technical Service Request. See Request an Affiliate Account for details. | Affiliate accounts must be renewed annually by the affiliate's sponsor. Visit the Renew an Affiliate Account page for more information. Allow five (5) working days for processing. |
Organizational - Club, Department, Unit, or Service Account | Organizational accounts are created upon request. See Request an Organizational Account or Request a Club Account for details. | Organizational accounts do not expire. The Administrative or Technical contact can request a password reset by calling the ITS Service Desk at 805-756-7000. |
Account extension
In special cases, an account extension may be necessary. For example, current students in the process of completing their senior project or thesis can request an account extension, as well as, students who just graduated if they are working for a Cal Poly department. An extension won't be granted if the user is not a student, is requesting an extension for work, or doing summer research. Affiliate accounts are valid for 1 year or earlier at the request of the sponsor. Affiliate accounts require annual renewal if necessary.
To request an account extension,
- Log in to the My Cal Poly Portal > My Apps > Technical Service Request.
- Select the New Account Request tab at the top of the page.
- Enter Recipient Information with either your information, by clicking the Recipient Same as Requestor button, or enter the Recipient's username for whom you are requesting the account and click the Click to Lookup Recipient button to populate the user's information. If the person is not a current member of Cal Poly, use aother (Anonymous Other) for the Recipient username.
- Under Request Details:
- Request Type: Account Modification
- Request Sub-Type: Other Account Modification
- Description: Email extension request with details of why the extension is needed.
- Fill in all of the required fields (indicated with a red asterisk).
- Click the Save button.
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