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If you know your current Cal Poly password and it has not expired:

you have forgotten your password:

1. Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

2. Enter your Cal Poly email address and click Go.

3. Answer the three security questions. Click the Next button.

4. Enter your new password, then retype the new password for verification. Click the Next button.

5. Answer the three security questionsEither set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.
   

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8. Click the Finish button.

If you have forgotten your passwordyou know your current Cal Poly password and it has not expired:

1. Log in to the My Cal Poly Password ManagerPortal.

2. Enter your Go to the Personal Info tab > Cal Poly username and Password > click the Go Change Password button.

3. Click on Re-activate your account by answering your security questions.

4. Answer the three security questions. Click the Next buttonEnter your old or temporary password - the password used to log into the My Cal Poly portal.

5. Enter your new password, then retype the new password for verification. Click the Next button.

6. Either set new security questions and answers OR check the Keep my previous answers boxAnswer the three security questions. Click the Next button.

7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

8. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

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9. Click the Finish button.