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titleClick to view how to fix problems related to changing your password...

Go to your device settings and update your password. Remember to use your full email address with @calpoly.edu for eduroam. It's important to update it on any device where your previous password was saved for automatic login or connection - including your phone, laptop, desktop, and any other personal computing devices.

Is eduroam running slow?

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titleClick to view how to fix eduroam running slow...

Go to your device's wireless settings and turn off your Wi-Fi. Wait a few moments, then turn your Wi-Fi back on. This should re-connect you to the nearest Wi-Fi access point giving you a faster internet speed.

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titleClick to view how to get your Lenovo computer or a Huawei, OnePlus, or Xiaomi device connected...

Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. 

Affected apps/devices include:

  • Avast Antivirus

  • 360 Total Security

  • Fing (network scanning software)

  • Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services

  • Software on Xiaomi devices (often antivirus or network software)

  • Software on OnePlus devices (often antivirus or network software)

  • Software on Huawei devices (often antivirus or network software)

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