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Note

Before you reset your password, please do the following to limit disruptions to Cal Poly resources:

  • Give yourself at least one hour to update your new password on all your devices.

  • Gather all your devices (phones, tablets, computers).

  • Make sure your Duo Multifactor-enabled device is turned on and available.

  • Forget the eduroam WiFi network on your iPhone or Android.

  • Turn off the rest of your devices except for your primary computer.

Choose the situation that best matches your reset needs…

I Forgot My Password…

Expand
titleClick to learn how to reset your password...

If you have forgotten your password:

  1. Log in to the Cal Poly Password Manager.Go to https://myportal.calpoly.edu/p/AccountActivationRecoveryPortlet

  2. Enter your Cal Poly username email address and click the Go button.

  3. Click on Re-activate your account by answering your security questions.

  4. Answer the three security questions. Click the Next button.

  5. Enter your new password, then retype the new password for verification. Click the Next button.

  6. Either set new security questions and answers OR check the Keep my previous answers box. Click the Next button.

  7. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

  8. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

  9. Click the Finish button.

Info

If you have a state-issued PC, log in to the VPN and stay connected for at least 2 hours to sync your new password to your computer.

I Know My Current Password and it is Not Expired…

Expand
titleClick to to view steps for reseting your known password...

If you know your current Cal Poly password and it has not expired:

  1. Log in to the My Cal Poly Portal.

  2. Go to the Personal Info tab > Cal Poly Password > click the Change Password button.

  3. Enter your old or temporary password - the password used to log into the My Cal Poly portal.

  4. Enter your new password, then retype the new password for verification. Click the Next button.

  5. Answer the three security questions. Click the Next button.

  6. Register your cell phone # for PolyAlert or check the Opt Out button, if you don't want to receive campus emergency notifications. Click the Next button.

  7. Check the boxes to agree to the Responsible Use Policy and the Confidentiality-Security Agreement. Click the Agree button.

    Agreement screen with checkboxes and Agree button highlighted in red.

  8. Click the Finish button.

Info

If you have a state-issued PC, log in to the VPN and stay connected for at least 2 hours to sync your new password to your computer.

Info

After you reset your password, don’t forget to update your old password anywhere it may be saved to prevent a temporary lock on your Cal Poly account, including:

  • All devices including desktops, laptops, and mobile devices (phones, tablets, etc.).

  • If you have a Cal Poly-owned Mac computer, learn how to re-sync Mac password.

  • Email programs

  • Wi-Fi settings

  • Password managers

  • Web browsers

Note

If you can't log in to your Cal Poly account or your password is not working, your account may be locked, and will automatically unlock after 33 minutes. If you need help, contact the ITS Service Desk Monday - Friday from 8 a.m. - 5 p.m. at 805-756-7000.

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