Problem
"I can't connect to WiFi."
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To fix this issue, try one or more of the following solutions.
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| title | Windows (State computer) |
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If you are having trouble accepting the new certificate: From the prompt, click the Connect button. If this doesn't work then try the following steps.
 Image ModifiedConnect to campus ethernet or connect to GlobalProtect VPN (using a hotspot or other internet source). Open the Command Prompt (through the Start menu: Start > Windows System > Command Prompt) and paste gpupdate /force into the command window. This will configure your computer to connect to eduroam WiFi.
If you are unable to locate the Command Prompt or need help, submit a General Help Request. See Can't Connect to eduroam from my PC (Windows 10). |
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| title | Lenovo computer or a Huawei, OnePlus, or Xiaomi device |
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Software on your computer may be inadvertently blocking you from connecting to wireless. Submit a General Help request with your device's WiFi hardware/MAC address. Affected apps/devices include: Avast Antivirus 360 Total Security Fing (network scanning software) Lenovo Wi-Fi Security, Lenovo Vantage and Lenovo Location Services Software on Xiaomi devices (often antivirus or network software) Software on OnePlus devices (often antivirus or network software) Software on Huawei devices (often antivirus or network software)
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