In some cases, users may actually need to Force Quit the GlobalProtect app or even Restart their computer to unfreeze the unresponsive GlobalProtect app and try connecting/refreshing afterwards.
Problem
"When I try to connect to the VPN Client (GlobaProtect), the globe icon just spins (is unresponsive) and does not complete the connection."
Solution
There may be an anomaly error with the connection that needs to be refreshed. Here’s how to Refresh the VPN Client (GlobalProtect) connection.