Common PolyCard Issues

Problem

"I am unable to use my PolyCard."

Solution

There are several solutions to issues that may arise when using your PolyCard.

Damaged

If your Polycard is worn from normal use (fading, laminate peel, defective magnetic stripe, etc.), it may be replaced at no charge.

Dining Plan Issues

Campus Dining
Visit the Campus Dining website for more information, or contact Campus Dining at campusdining@calpoly.edu or 805-756-5939.

Campus Express
Visit the Campus Express website for deposit information. Campus Express balances are refundable; a $25 processing fee may be applied.

Lost Door Access

See the department or area security administrator to get your Polycard re-enabled for room access.

Cal Poly ITS Knowledge Base