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Set Location for 911 - Softphone (MiCollab Mac or PC app)

Owned by Frank Gonzales
Last updated: Nov 06, 2023 by Jordan
2 min read

A mobile phone is recommended to call 911 if available. The GPS technology built into most mobile devices ensures that emergency services can find you more reliably.

  1. Launch MiCollab on Windows or Mac, and a red dot alerting you to set your location appears in the bottom left corner of the app.

  2. Click the Red Dot displayed in the bottom left corner.

    Screenshot of Micollab App with Red Dot displayed in the bottom left corner. highlighted.

     

  3. Download and install the Mitel Network Helper if prompted.

    Screenshot of Micollab app showing Download Mitel Network Helper is needed Learn more link and Download link

     

  4. Click Add to add a new location.

     

  5. Fill out the form to create a new location.

    NOTE: 1 Grand Avenue, San Luis Obispo, CA 93407 is the main campus address.

    IMPORTANT: Location Info is the field to use for more detail beyond the main campus address. This is critical in office environments with multiple floors, buildings, and rooms.


    Here is an example of a completed new location entry

     

  6. When you move to a new location, you will need to set your new location for 911 again.
    Once you have set multiple locations, the system will attempt to help you set it correctly based on where you are at the given moment.

  • Cal Poly does not have access to locations set within the app. Your data is sent directly to the nationwide 911 system at the time of a 911 telephone call only. 

  • Never call 911 to test your configuration.


If you need further assistance setting your location for 911, please feel free to contact the Service Desk.

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