If your encrypted drive has locked you out, please contact the Cal Poly Service Desk or create a Support Request Ticket for assistance.
To Best Assist You Please…
Be prepared to verify your identity to the Service Desk, and
Have your Recovery Key ID ready. (See Self Help below for instructions)
(see screenshot below for sample Key ID)
Self Help
Accessing Your Recovery Key
To access your recovery key:
Launch a web browser and go to: https://account.microsoft.com/
Sign in with your Cal Poly email address.
You will be re-routed to a Cal Poly login prompt and required to Multi-Factor AuthenticateFrom your Microsoft account dashboard, select Devices from the menu on the left
From the list of devices, select your device.
Devices are listed with your Cal Poly Username in the device name.
The computer properties will now be displayed.
Select View Bitlocker Keys
Select the Show recovery key button
Save the key to a text editor to be used for recovery on the device